Frequently Asked Questions
When is rent due?
Your rent is ALWAYS due on the first day of each month. It is considered late thereafter. However, we will waive the late fee if the rent is paid by 6 p.m. on the 3rd.
How do I pay my rent?
We have several ways to pay rent. The preferred way is through our Tenant Portal. Payments are secure and are credited to your account the moment they are initiated. Other ways are by mail or personal drop-off. Please note that rents with these latter two options are considered paid when received (and not when mailed).
What if my rent is late?
Communication is key! If you plan on paying your rent after the 1st, no worries. We waive the late fee through the 3rd. If you are planning to pay after the 3rd then please contact your property manager immediately and let him/her know and make arrangements.
What happens if I decide I don’t want to pay rent anymore?
If you are having difficulty paying your rent, please contact your property manager IMMEDIATELY. We want to help. It does neither of us any good to let the situation continue. Please contact us so we can discuss payment options. If left unattended, you will be subject to late fees and forced to move either voluntarily or through the eviction process.
How do I submit a maintenance request?
If this is an emergency dial 9-1-1. **Fire, Flood, Blood**
Sign into your account on the Tenant Portal and click on the button that reads "New Service Request". If you cannot login, contact your property manager. In an emergency call 360-594-4229. **Please note** a running toilet, loud dishwasher, annoying neighbor, or someone took my parking spot is NOT considered an emergency.
Describe the problem as best you can. Photos are great, so if you can add photos that will help. If you give permission for us to enter at any time to repair the problem, it will speed the process up greatly.
What is considered an emergency?
An emergency is defined as a maintenance issue that causes a safety to residents, will cause significant damage to the property, or requires fixing within the next 24 hours. Examples include:
- Water leak from broken pipe or water heater
- Sudden electrical sparking or shorting
- Gas smell? Call Cascade Natural Gas immediately (800-522-1130)
- Power Outage? Call Puget Sound Energy first (1-800-436-7734)
Examples of a non-emergency include:
Running toilet, loud dishwasher, annoying neighbor, someone took my parking spot.
How do I get my security deposit back?
Leave the home as clean as you found it. This ensures that you will get all of it back. You can expect a check and disposition letter within 21 days after we take possession of the property. It will also be important to provide us with your forwarding address.
I’m locked out! Now what?
You can call a locksmith at your expense, or give us a call during business hours and we will let you in. There will, however, be a lockout fee that you will be charged for our staff to come out and let you in.
My roommate wants to move out, but I don’t?
Your roommate and you will both need to sign a release form removing him/her from the lease. Incoming roommate(s) will need to pass a full background check and fill out an application in order to move forward.
I’d like to paint a wall a different color, is that ok?
Unfortunately it is not. You can, however, ask your property manager if the owner will let us paint it for you (at your cost).
Can I get a pet?
We love our animals! Most of the units we manage are pet friendly. However, it requires a pet deposit, and you will be held completely responsible should the animal destroy the unit in any way. Tenants who choose to sneak in a pet will be held accountable and you will be fined and/or evicted immediately.
I need to break my lease. Can I do that?
Contact your property manager immediately and he/she will assist you with the process. Expect to have to pay to break a lease.
I would like to stay after my lease is up. How do I renew?
You will be contacted in the second to last month before your lease expires to do an inspection and begin the lease renewal process. (If you have not been contacted inside that time period then please get in touch with us immediately.)